Judith Bell, MS
Master Licensed Human Element Practitioner™, Co-creator of The Human Element in Customer Service
Judith is founder and president of Rewire Leadership Institute®. A master facilitator, consultant, teacher, and coach, she has created and facilitated personal growth, team development and organizational change seminars, coached executives and teams, facilitated strategic planning for high visibility meetings, and supported culture change for over four decades. She works with a diverse range of companies, from government agencies, non-profits, and Fortune Global 500s to small- and mid-sized family owned businesses. Her clients include NASA, FRTIB, United States Army, the Veterans Administration, Proctor & Gamble, AT&T, Schwan Food Company, Basin Street Properties, and Restoration Hardware. Judith is known for supporting teams in becoming more efficient and effective by developing people, their relationships, and communication skills.
From 1981 until 2002, Judith worked closely with Will Schutz, Ph.D., the creator of FIRO theory. Considered one of the world’s leading experts, Judith mentors facilitators, coaches, therapists, and other professionals in integrating FIRO theory into their work. In 2002, Will Schutz said, “There is no one whom I trust more to take the theory, my life’s work, expand on it and innovate from it.” It was out of this belief that Judith and her colleague, Gary Copeland, co-developed The Human Element in Customer Service, along with a new instrument to measure customer service attitudes, both of which apply FIRO theory technology to the customer service arena.