Applying The Human Element methodology to Customer Service will deepen and expand your ability to address and resolve human issues in the workplace. Just as The Human Element approach is based on the notion that organizational change begins with the individual, the Human Element in Customer Service is based in the belief that great customer relations starts with the customer service provider.
We use an inside out approach. By addressing root causes rather than surface behaviors, this approach helps managers, customer service providers and other personnel eliminate behaviors that sabotage them, undermine relationships, and lower motivation. The result is profound and lasting change…and great customer service.
For consultants, coaches, managers, and leaders who:
After you have completed your Licensed Human Element Practitioner™, you simply complete the Licensing Program for The Human Element in Customer Service.
Activities for the course are scheduled to maximize participant learning through active engagement, hands-on facilitation practice, and feedback.
Each day, several modules are used for the day’s practice and instruction. The course facilitator provides information about the various modules, their purpose, and design. Small groups spend time to plan presentations for the various modules, which are delivered in the afternoon to the other members of the group. Following delivery, workshop participants and the facilitator provide feedback.
Schedule | 9:00am to 7:00pm each day.
Tuition | US $1,600, including all materials. Lodging and transportation are separate.
Duration | Two days
Class size | from 9 to 24 people
Locations | San Francisco area, California and New York City area, New York upon demand. We can also provide in-house programs for nine or more participants. Please contact us for more information.